Refund and Cancellation Policy

Requests received later than 7 business days prior to the expiration of the current cycle will take effect at the close of the subsequent service term.

To request a cancellation, clients must submit an official written notification through their client support ticket system or directly via email to support@doublefocus.net or info@doublefocus.net.

Upon verified receipt and approval of the cancellation request, eligible refundable balances will be reimbursed directly to the original method of payment within 10 to 15 business days.

All newly provisioned web hosting packages include a comprehensive 30-day money-back guarantee. If you are dissatisfied with our hosting infrastructure or performance at any point within the initial 30 days of service activation, Double Focus will issue a 100% refund of the hosting fee paid (excluding domain registration costs and third-party software licenses).

Hosting renewals recur automatically on an annual or monthly cycle. Cancellations for renewals must be filed in writing no later than 5 days prior to the scheduled renewal billing date. Once processed on server clusters, renewal fees are non-refundable.

Domain purchases are final upon successful registry submission. Once a domain is secured with ICANN registries, registry fees cannot be refunded or cancelled. You remain the sole owner of the domain name and retain full transfer rights to migrate to any provider of your choice. Please verify domain spelling before submitting payment.

In the unlikely event that a client is not satisfied with the web application deliverables, refund requests must be submitted within 30 calendar days from the project milestone installation date. Approved refunds will be calculated after deducting the statutory government taxes and the hourly engineering costs for design concepts, custom code, and assets already delivered.

If your bank account was debited during a failed payment transaction or in case of an accidental double deduction, please notify us with your transaction reference or bank confirmation. Verified duplicate debits are refunded in full to the original source bank/card/UPI within 15 to 20 working days.